Even the best-made plans can be disrupted by unforeseen circumstances, illness or severe weather. Your best interest is in mind, so both myself and preferred partners are on hand to assist during such times.
Please view some frequently asked questions in preparation for your trip:
Who will make the necessary arrangements should my hotel stay need to be extended?
Johanna Roberta Travel will be happy to rearrange additional nights on your behalf. Should the hotel not have any available allocation, appropriate recommendations will be made.
Will I need to pay any additional nights directly to the hotel accommodation?
Johanna Roberta Travel will deal with this on a case by case basis. Depending on the circumstance, some hotel partners may extend special rates to resident guests, and these may need to be paid directly to the hotel. If this is not applicable, Johanna Roberta Travel will extend your stay according to the chosen suppliers payment terms.
Can I make a meal request?
Special dietary requirements can be passed on to airlines and hotels on your behalf. Please note that at least 48 hours’ notice before your departure date is required in order to arrange a special meal with an airline.
To request a special meal, if possible, please mention your requirements at the time of booking.
It is my honey-moon, what name should I travel in?
It is recommended that you travel in the name that is shown on your passport, which, in most cases, will be your maiden name. If you wish to travel in your married name but your passport is still in your maiden name, some airlines will allow this at a nominal charge.
As a UK based Travel Service, can you book international clients and is there a fee?
Yes, Johanna Roberta Travel provides services for a international clients with the exception of booking flights. This is due to ATOL protection rights for non-UK clients. Please get in touch should you require further information.
What if I'd like to cancel my holiday?
All cancellations must be made in writing. Johanna Roberta Travel is unable to accept verbal cancellations. Please write to your firstname.lastname@example.org. Cancellation charges may be applicable and are subject to the chosen suppliers booking terms.
Where can I find weather information on my holiday destination?
The most accurate weather website is www.yr.no
Are you ABTOL & ATOL protected?
Yes, all bookings made will be ABTA / ATOL protected.
- Booking Errors & Changes
My name has been spelt incorrectly / I have provided the incorrect spelling of a passenger name, what do I do?
If a title, first name or surname of any passenger travelling has been spelt incorrectly on your booking confirmation, please contact Johanna Roberta Travel immediately.
Can I make changes to my booking i.e. passenger name change?
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way i.e. passenger name change, the best will be done to make such changes possible, however it will not always be possible.
Any request for changes must be made in writing and administration charges may apply, plus any further costs we incur making the alteration.
Please note that certain travel arrangements cannot be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
- Important Information
Do I need to take out travel insurance policy?
Yes, travel insurance is essential and having an adequate travel insurance policy is an important element of any holiday booking.
Do I need a visa before travel and what are the passport requirements?
British citizens holding a 10-year UK passport (5 years for children), issued in the UK, should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months).
Please note some countries require 2-3 blank pages at the end of your passport.
∙ Non-British citizen passport holders, British citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for advice.
∙ Passport and visa regulations can change – please check with your Travel Consultant or the relevant embassy well in advance of travel.
∙ Apply early: If you need to apply for a passport, or renew an expired passport, you should do so well in advance of travel and at least four weeks before. If you are 16 years or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity.
∙ If a visa is required, don’t leave it until the last minute – allow plenty of time.
∙ You may not be able to travel and insurance may be invalid if the names on your passport and travel documents don’t match. If any member of your party changes their name, we must be notified immediately so that we can change booking documentation.
∙ All passengers must ensure they have valid, acceptable passports, any required visa, any other documentation for both the final destination and any stop-off points en-route.
∙ Ensure Advance Passenger Information is submitted in advance of travel for all destinations.
∙ Failure to hold correct documentation or submitting incorrect details with Advance Passenger Information or visa applications may result in refusal of carriage or entry to a country. Neither Johanna Roberta Travel nor the airline will accept liability if this happens.
∙ You may be liable to pay fines, surcharges, other financial penalties, costs (including the cost of an immediate return flight) and any other sums of any description, which are incurred or imposed by the airline.
How to contact the Passport Office: General passport enquiries should be directed to the Passport Office.
Visit: www.direct.gov.uk/passports or telephone: 0300 222 0000.
How to find out about visa requirements: The Foreign and Commonwealth Travel Advice Unit provides information about visa requirements and also provides contact details for relevant embassies.
Alternatively, email email@example.com
Do I need vaccinations before my trip?
Clients are responsible for ensuring that they conform to the health regulations of all countries they are visiting and, where necessary, have the required vaccinations and documentation.
Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change.
We strongly recommend that you check with your doctor or seek professional medical advice in respect of vaccinations required for specific areas, as this information is constantly changing and being updated by the country of destination and the Department of Health.
Clients who intend to travel to worldwide are encouraged to seek advice from www.gov.uk/fco www.hpa.org.uk www.nathnac.org, your General Practitioner or a specialist clinic and, were recommended, obtain vaccinations or tablets for protection against, for example: Malaria, Hepatitis A, Polio and Typhoid.
Who do I contact if I have missed my flight due to unforeseen circumstances, such as severe weather?
Please contact Johanna Roberta Travel at your earliest convenience and you will be advised on how to proceed.
What is the luggage allowance on my flight?
Airlines measure your luggage allowance by one of two ways: either by weight or by the piece system.
The details of both systems listed below are to be used as a guideline only, as allowances may vary from airline to airline:
Weight: The weight allowance depends on your class of travel:
Economy or Premium Economy/World Traveller Plus – 20 kg per person
Business/Club Class – 30 kg per person
First Class – 40 kg per person.
Piece System: The piece system is based on the number of items of luggage that you are allowed to check-in.
What age restrictions apply to children and infants when travelling?
Children are 2–11 years old; infants are under 2.
My flight was delayed - what do I do?
In the unlikely event of a delay caused by a non-force-Majeure incident, responsibility for arrangements for meals, overnight accommodation etc will rest with the airline.
- Complaints and Praises
If I have a complaint whilst on holiday/when I have returned, what should I do?
Should you wish to make a complaint, please immediately inform the relevant supplier (i.e. your hotelier, airline etc), who will endeavour to rectify the problem while you are on holiday. If you have returned please contact Johanna Roberta Travel by writing to firstname.lastname@example.org
I have just returned from my holiday and would like to send a letter of thanks for an enjoyable holiday, Who do I write to?
It is so pleasing to hear you had a wonderful holiday whilst under the care of Johanna Roberta Travel. Please send any comments to: email@example.com